Policy and FAQ
If you’re unhappy once you receive your earrings, please let me know immediately so I can resolve the issue.
Returns for damaged earrings are accepted within 30 days of purchase. If the earrings arrived damaged, please let me know immediately. Damaged items will be exchanged for an exact pair or shop credit.
All orders are shipped within 5-7 business days after ordering. Painted pieces and custom orders will take an additional 3-5 days for processing.
I am not liable for the amount of time the post office takes to scan in an item once I drop it off, or if a package is lost by USPS, and I will not give refunds on this basis. Once an item leaves my hands, I am not responsible for issues that may be caused by USPS, including delayed delivery, lost items, stolen items, etc.
Q: What are the earrings made of?
A: My earrings are created with a variety of materials. Each item will have a description of what they are made of. Hand painted items are sealed. All back are titanium.
Q: Do you create custom pieces?
A: I accept custom request depending on my availability. The minimum custom cost is $40. Please contact me through email if you would like to discuss a custom pair.
Q: How long is shipping?
A: Packages are shipped via USPS within 5-7 business days from ordering. You will be provided a tracking number once your package has shipped via email. All standard shipping is free. You may pay an additional cost for expedited shipping.